NCUMA 2024 Hawaii Conference Sessions​​​
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NCUMA Pre Conference Sessions
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Friday, November 1
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Roundtable Discussion ​ “Finding and Securing Our Credit Union Future” by Mark Sievewright ​
A transformation is underway in the U.S. financial services industry that will have a profound impact on how credit unions best serve their members, how they operate their businesses, how they strategize about their futures, and how they innovate with advanced data and information capabilities. During this Roundtable, attendees will be able to explore the following topics:
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How the credit union business and economic models are changing.
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How established competitors (and new ones) are disrupting the industry though innovation.
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How technology is changing the nature of financial services delivery and distribution.
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How demographic shifts require credit unions to adapt their cultures and value propositions to gain market share among all-important younger Members.​
Saturday, November 2
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“The Rapid (R)evolution of Digital Banking and Payments” by Mark Sievewright ​
We are living through, arguably, the biggest technology revolution we've ever witnessed with the consumerization of technology enabled by the rapid adoption and fast-paced growth of mobile technologies and new forms of payment. In this session, Mark will describe the likely advances we'll see in digital banking and payments over the next 3-5 years, what's at stake for credit unions and what it will take for credit unions to remain relevant and thrive in this new world.
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“The War Against Elder Fraud” by Anne Madrid
Our elders are frequently financial institution’s largest individual account holders, and for the same reason suspect(s) biggest targets for financial crimes and scams. 77% of the nation’s assets are held by people over 50 years old. There was an 84% increase in reported identity fraud losses to people over 60 from 2021-2022 and another 11% increase 2022-2023, primarily due to a nexus to cryptocurrency, which allows for significantly larger (almost always untraceable) losses.
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The numbers
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The coming AI crime spree
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The Cryptocurrency nexus
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Why Seniors?
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Financial and emotional impact of identity crimes
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P2P Payment fraud
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FI’s are the first responders of financial crimes and should be a scam victim’s best friend
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Account and transaction authentication to prevent fraud
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White glove fraud resolution
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NCUMA General Conference Sessions
Sunday, November 3
“NCUA Update” by Frank Kressman
An update directly from National Credit Union Administration. As this session is designed to give our members current, timely information directly from NCUA, the specific topics are left open until just before the conference. This gives the NCUA Representative an opportunity to compile the most beneficial information for our attendees and their specific area or type of credit union.
"Rewriting the Playbook: Unlocking Success Through Inclusive Leadership in a Diverse Workplace" by Samira Salem, Ph.D.
As workplaces evolve in response to disruptions from technological advancements, the COVID-19 legacy, and shifting demographics, the need for inclusive leadership becomes increasingly vital. This session will explore the dynamics of the changing workplace and why inclusive leadership is essential now more than ever. Participants will explore the benefits of inclusive leadership and gain insights into the state of diversity, equity, and inclusion (DEI) efforts within the credit union movement. Additionally, the session will outline eight key practices that inclusive leaders can adopt to foster a culture of inclusion and belonging and drive positive outcomes. Join us to discover actionable strategies for leading inclusively in today’s diverse and dynamic workplace.​
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Monday, November 4
"The US Economy: Very Resilient, So Far" Part I by Elliot Eisenberg
Attend this entertaining and informative presentation on the economy and learn from Dr. Eisenberg how GDP which includes households, corporations, government spending and net exports are likely to perform over the next 12 months given substantial contractionary monetary policy and uncertain fiscal policy. Learn how different sectors of the economy are performing and likely to perform, with particular attention devoted to supply-chains, energy, and inflation, and as a result how inflation will behave and as a result what the Fed is likely to do with short-term interest rates, and how long-term rates are likely to behave as a result. Elliot will then turn his attention to net interest margins, ROA, the shape of the yield curve, loan loss reserves, default rates on auto loans, credit cards, home mortgages, lending activity, and M&A activity. Time will also be devoted to carefully examining the all-important labor market and why it has behaved as it has. Dr. Eisenberg will also look at auto sales, consumer sentiment, small business sentiment, CEO sentiment, and the rest of the macro economy.
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"The US Economy: Very Resilient, So Far" Part II by Elliot Eisenberg
This session will focus on real estate including retail, office, industrial, commercial, lodging, and agricultural but with particular attention being devoted to residential real estate including multifamily but specifically the single-family residential housing market. Attention will be devoted to explaining the many problems the residential housing market is contending with including high prices, a profound lack of inventory, high input costs and the many regulatory barriers which continually push up prices for new and existing housing. Elliot will also discuss why builders are unable to build sufficient new units to satisfy growing demand brought on by demographic changes and the now permanent Work From Home phenomenon. This session will also carefully discuss the likely path of housing starts, existing housing sales, home prices, and mortgage applications including rate & term, cash-out, and ARMs. This session will end by briefly comparing economic conditions across all 50 states. Dr. Eisenberg then looks forward to taking questions from the audience.​
Tuesday, November 5
“Change Keeps Changing: Leading When Today is the Slowest Change You’ll Experience” by Tansley Stearns
Even the digital natives among us feel overwhelmed by the pace of change. As credit union Board members and leadership teams come together to create positive impact for our members, leading with grace in an ever-changing world is an imperative. This session will explore the largest trends facing our movement and share insights into how credit unions can leverage curiosity and a commitment to insights to fuel strategy and stay relevant. You’ll leave with new ideas and approaches to support your organization’s bright future.
“Effective Board & CEO Succession Planning” by Tansley Stearns
Shaping the path for future leaders of our organization’s insulates our credit unions from one of the biggest strategic risks we face. At a time when retirements and shorter commitments to one organization will amplify the pace of talent changes, it is time for our movement to prioritize succession planning. In this engaging session, Community Financial Credit Union’s president & ceo, Tansley Stearns, will share the academic research behind sound succession practices and elevate practical application of moving succession from theory to action. Your credit union will leave this session ready to prepare your organization for a bright future.
Wednesday, November 6
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“Embracing the Future: The Role of AI in Transforming Credit Unions” by Chris Sachse
In this engaging and insightful speech, Chris Sachse, will explore the transformative potential of Artificial Intelligence (AI) in the credit union industry. As credit unions face increasing competition and evolving member expectations, AI offers innovative solutions to enhance member experiences, streamline operations, and drive growth.
This discussion will delve into the following key areas:
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AI-Powered Member Services: How AI can personalize member interactions, predict needs, and provide tailored financial advice.
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Operational Efficiency: The role of AI in automating routine tasks, reducing operational costs, and improving accuracy.
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Risk Management: Leveraging AI to detect fraud, assess credit risk, and ensure regulatory compliance.
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Data-Driven Decision Making: Utilizing AI to analyze vast amounts of data, uncover insights, and make informed strategic decisions.
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Future Trends: Emerging AI technologies and their potential impact on the credit union landscape.
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How to Get Started: This all sounds great, but where does my CU get started?
Join Chris as he shares real-world examples, and practical strategies for credit union leaders to harness the power of AI and stay ahead in a rapidly changing financial environment.
“Safeguarding the Future: Cybersecurity Strategies for Credit Unions” by Chris Sachse
In this critical and timely discussion, Chris Sachse, will address the growing importance of cybersecurity in the credit union industry. As cyber threats become more sophisticated and frequent, it is essential for credit unions to adopt robust cybersecurity measures to protect their members' sensitive information and maintain trust.
Chris will cover the following key areas:
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Understanding Cyber Threats: An overview of the current cyber threat landscape and the specific risks faced by credit unions.
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Implementing Best Practices: Practical strategies and best practices for enhancing cybersecurity, including employee training, secure software development, and incident response planning.
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Understanding Digital Reputation: Navigating the complex threat landscape of today’s digital landscape is difficult. Understanding how to protect your reputation within that world is even more difficult.
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Case Studies: What can we learn from recent real-world examples of cyber incidents.
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The Importance of Incident Response: The role that incident response planning and practice plays in the mitigation strategy of today’s credit union security program.
Join Chris as he shares valuable insights, actionable strategies, and expert advice to help credit union leaders strengthen their cybersecurity posture and safeguard their organizations against evolving cyber threats.