| 7:30 a.m - 9:00 a.m. | Breakfast |
| 8:30 a.m. - 10:30 a.m. | "On Board: Building the Member Loyalty Train" by Bruce Clapp |
| 9:00 a.m. - 12:20 | Non-Participant Wine Tasting Tour |
| 10:30 a.m. - 10:45 a.m. | Coffee Break |
| 10:45 a.m. - 12:00 p.m. | "An Introduction to Social Media for Credit Unions" by Bruce Clapp |